(Published in the blog of Ramon Costa, Project Director of MIC Productivity: www.ramoncosta.net)
Do you know the difference between “Business Process Reenginering” and “Business Process Improvement”?
In both cases, the primary enables should be “Technology” and the type of change is “Cultural/Structural” but there are significative differences in other aspects as Davenport. T.H. highlighted.
I hope this slide would be interesting for you…
Source: Microsoft BVPS Material